The United States Postal Service (USPS) has shared that they are experiencing a high intake of packages and are understaffed due to COVID-19. While we work hard to meet our promised processing time, shipping timelines depend on USPS's volume and they are working hard to ensure delivery.
What does this mean for you?
Shipping partners may have delays: When an order is shipped you receive an email with tracking. If you don't see the email please check your spam folder. You can also find tracking under your order history on the website. Once a tracking number is assigned, we’ve fully packaged your order and handed it over to USPS. We have access to the same tracking information shared with you, our customers. Due to high order volumes and the impact of COVID-19 on our shipping partner, delivery times + tracking updates may experience longer than normal delays.
We are currently seeing order tracking statuses stuck in pre-shipping and are working with USPS to get accurate tracking information for these orders.
We are thankful for your patience as we navigate together.