Due to COVID-19 Effective immediately and until further notice, we are unable to accept any returns in order to protect our customers and staff. Thanks for understanding. Products can be replaced or refunded when applicable.
At Be Createful we truly appreciate and value our customers. As a family-owned and operated company, we stand behind all of our products. If you are not completely satisfied with your purchase we are happy to refund or replace your product within our product return, exchange, and refund policy.
Any product may be returned within 10 days of receipt. All returns must be in unopened, unused, or new condition. All returned products must be returned in the original packaging, including all items originally packaged with the product. Products must be well packed in order to protect against loss or damage.
Returns sent without proper packaging to protect against damage will not be refunded.
To initiate a return, please
- Send us a message via our "contact us" page or email us at Becreateful@gmail.com.
- Customer Service will approve and provide a Return Authorization Number.
- Print the Authorization Number on the outside of your package.
- All return items must be in their original packaging.
- Forward tracking information to email@example.com (insurance against loss or damage is suggested)
- Refunds/exchanges will be issued once we receive the item in
Be Createful LLC
10813 W 158th St
Overland Park KS 66221
If the product is being returned due to an error in processing or shipping, or the product is defective you will be sent a prepaid return shipping envelope. Otherwise, you are responsible for paying the shipping charges for any items returned or exchanged.
A restocking fee of 15% will be charged for all unused or undamaged products returned.
Order received with a missing product should submit a claim to firstname.lastname@example.org. Once approved Be Createful will refund or replace the missing item. Any missing item or damage claim must be submitted within 30 days
Any refunds issued will be for the purchase price of the returned item(s), including any applicable taxes in the method that the order was placed. Shipping and handling charges are non-refundable. Refunds will be for store credit or by refunding the payment method used to complete the transaction.
Clearance or discounted products are sold “AS IS” and not eligible for refunds, returns or exchanges.
Packages returned due to refused, returned, or undeliverable can be reshipped once additional transportation costs have been processed.