Please verify all products prior to checking out.
At Be Createful, we truly appreciate and value our customers. As a family-owned and operated company, we stand behind all of our products and customers.
To keep up with increasing costs and maintain our affordable prices, we have had to make a tough decision. We will no longer accept returns/exchanges on certain products, like glass rhinestones, transfers, and custom designs. This decision was made because about 70% of the returns previously accepted arrived damaged. The damage occurred because care was not taken when packaging the products for return. We are unable to resell those products, which increases costs for our customers.
We apologize for any inconvenience this may cause, but in order to keep our prices as affordable as possible, this is a decision that must be made.
We just want to remind you to double-check what you are ordering to ensure you receive the products you want!
We gladly accept returns and exchanges within 7 days of delivery, with the exception of Glass Rhinestones, transfers, or custom products. This exception is due to the nature of the product and the damage that can happen after it leaves our warehouse. If you have any problems with your order or wish to return an item, please contact us at Becreateful@gmail.com.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Refunds (if applicable)
Once your return is received and inspected, we will email you to confirm receipt. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at becreateful@gmail.com.
Sale items (if applicable)
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at becreateful@gmail.com and send your item to:
Be Createful
16210 Foster St
Overland Park, KS US 66085.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping
To return your product, you should mail your product to: 16210 Foster St, Overland Park, KS US 66085
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
