At Be Createful we truly appreciate and value our customers. As a family-owned and operated company, we stand behind all of our products and customers.
In order to keep up with increasing costs and maintain our affordable prices, we have had to make a tough decision. We will no longer be accepting returns/exchanges indefinitely.
Unfortunately, about 70% of the returns, we previously accepted, arrived back to us damaged as people were not taking care when packaging the stones. This in turn leads to us being unable to resell those products, which makes our costs go up for our customers.
We apologize for any inconvenience this may cause, but in order to keep our prices as affordable as possible, this is a decision that must be made.
We just want to remind you to double-check what you are ordering, to ensure you receive the products you want!
Packages returned due to refused, returned, or undeliverable can be reshipped once additional transportation costs have been processed.
For any questions or comments please visit our "Contact Us" page, email us at Support@becreateful.com or call us at 913-335-1083.